We stand behind our products and want you to have a great experience with Finish Line. If you need to make a return, here's how it works.

We accept returns of unused, unopened products within 14 days of delivery.

To be eligible for a return, items must be in their original packaging and condition. Products that have been opened or used are not eligible for return.

Return shipping costs are the responsibility of the customer unless the return is the result of an error on our part.

Products purchased through a retailer, distributor, or online marketplace must be returned through the original point of purchase.

Email us at customerservice@finishlineusa.com with your order number and the reason for your return. Do not send products back without contacting us first — our team will review your request and provide return instructions once approved.

Once your return is received and inspected, approved refunds are processed within 2–5 business days back to your original payment method. You'll receive a confirmation email when your refund is issued.

We also offer store credit as an alternative to a refund — let us know your preference when you contact us.

Products purchased through a third-party retailer, bike shop, or online marketplace must be returned through the original point of purchase. We are unable to process returns for products not bought directly through finishlineusa.com.

Contact our team at customerservice@finishlineusa.com with the following:

• A description of the issue you experienced
• Your order number or proof of purchase
• Photos of the product if relevant (packaging damage, leakage, etc.)

Our team will review your case and get back to you within 2–5 business days. Where a product defect or quality issue is confirmed, we'll arrange a replacement shipment.